Refund & Cancellation Policy

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Effective Date: 01-09-2026

This Refund & Cancellation Policy applies to purchases of services, training programs, courses, and other paid offerings provided by fcs Digital.

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1. Cancellation by Customer

Customers may request cancellation by contacting fcs Digital through the contact details provided below.

Cancellation eligibility depends on the type of service or program purchased and whether the service, course, training, or other deliverable has already started or been provided.

A cancellation request does not automatically guarantee a refund.

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2. Refund Eligibility

Refunds may be considered in the following circumstances:

Duplicate payment made for the same service or program.
Payment was successfully deducted but the corresponding order or enrollment was not successfully created.
fcs Digital is unable to provide the purchased service or program.
A refund is specifically agreed upon in writing between fcs Digital and the customer.
Any other circumstance where a refund is required under applicable law.

3. Non-Refundable Services

Unless otherwise agreed in writing, payments for services that have already commenced may be non-refundable, particularly where work, consultation, development, training, course access, or other deliverables have already been provided.

For customized or project-based services, amounts relating to work already completed, resources committed, third-party expenses, or deliverables already provided may not be refundable.

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4. Training and Course Refunds

For online courses and training programs, refund eligibility may depend on whether course access, training sessions, learning materials, recordings, assignments, or other program benefits have already been provided.

Once substantial access to a digital course or training program has been provided, the payment may become non-refundable except where otherwise stated in the specific course enrollment terms or required by applicable law.

Any course-specific refund terms communicated at the time of enrollment will apply to that particular program.

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5. Failed or Unsuccessful Payments

If money has been deducted from your bank account but the payment status is unsuccessful or the order/enrollment was not completed, please contact us with the transaction details.

We will verify the transaction and, where applicable, initiate or facilitate the refund through the payment gateway or applicable payment method.

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6. Duplicate Payments

If you have accidentally made multiple payments for the same service or program, please contact us.

After verification, the duplicate amount may be refunded to the original payment method, subject to applicable payment-processing procedures.

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7. Refund Process

To request a refund or cancellation, please contact us using the details below and provide:

Customer name
Registered email address
Phone number
Order/enrollment details
Payment/transaction ID
Reason for the refund or cancellation request

We may request additional information to verify the transaction.

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8. Refund Timeline

Once a refund is approved, we will initiate the refund within a reasonable period.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.

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9. Payment Gateway

Payments may be processed through third-party payment gateways such as Razorpay.

Once a refund is initiated by us, the actual crediting time may depend on the payment gateway and the customer's bank or payment provider.

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10. Service Cancellation by fcs Digital

fcs Digital reserves the right to cancel or discontinue a service, course, training program, or other offering where necessary.

If fcs Digital cancels a paid service or program and the customer is eligible for a refund, the applicable refund will be processed according to the circumstances and applicable terms.

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11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated effective date.

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12. Contact Us

For refund or cancellation requests, please contact:

fcs Digital
69/3B, DD Mondal Ghat Rd, Dakshineswar, Kolkata, West Bengal – 700076, India

Email: info@fcsdigital.com
Phone: +91 98301 96563 / +91 91238 25383